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Frequently Asked Questions
Is there a setup fee?
No. There are no setup fees on any of our plans.
Do I need to enter my credit card details to sign up?
No. You can sign up and use Shopify for 14 days without entering your credit card details. At the end of your trial, or when you decide to launch your store, you will need to pick a plan and enter your credit card details.
Can I cancel my account at any time?
Yes. If you ever decide that Shopify isn’t the best ecommerce platform for your business, simply cancel your account.
How long are your contracts?
All Shopify plans are month to month unless you sign up for an annual or biennial plan.
Do you offer any discounted plans?
Yes, we offer a 10% discount on annual plans and a 20% discount on biennial plans, when they are paid upfront.
Can I change my plan later on?
Absolutely! You can upgrade or downgrade your plan at any time.
Is Shopify PCI Compliant or PCI Certified?
Yes. Shopify is certified Level 1 PCI DSS compliant. This means all your data and customer information is ultra secure.
Do I have to sell the same products in-store as I do online?
No, you can choose exactly what products to sell online, in-store, or both.
What is the rate if I type in a credit card?
If you chose to type in a credit card number instead of using the Shopify credit card reader, you will be charged the same rate as your online rate.
Are there any transaction fees?
Use Shopify Payments and pay no transaction fee. If you choose an external payment gateway, there will be additional fees of 2%, 1% or 0.5% for our Basic Shopify, Shopify, and Advanced Shopify plans, respectively.
Can I use my own domain name?
Yes. You can purchase a domain name within Shopify, or use an existing one that you own. We also provide a free myshopify.com domain name to all stores on sign up.
What are your bandwidth fees?
There are none. All Shopify plans include unlimited bandwidth for free.
Do I need a web host?
Shopify includes secure, unlimited ecommerce hosting on all plans except Shopify Lite. You can also use the Buy Button to add ecommerce to any existing website.
What does Shopify POS do?
Shopify POS is an application for iOS and Android devices that you can use for transactions in a physical store or pop-up setting. Find products, process orders, take payment, swipe credit cards, produce receipts, and control it all from your iPad or mobile device. All the background management of your store is done from your Shopify admin, which you can access using any browser.
Can I merge my Shopify online store with Shopify POS?
Yes. Your Shopify online store automatically synchronizes with Shopify POS, and you manage your entire business from one dashboard. Product or inventory updates that you make in your Shopify admin will instantly take effect in Shopify POS.
Can I use Shopify POS if I have multiple cash registers in use at the same time?
Yes. You can install Shopify POS on multiple devices, and you won’t be charged any extra. Store activity on all devices is synchronized with your Shopify admin.
Can I use Shopify POS if I’m outside the United States/Canada?
The Shopify POS app is available worldwide. There are just two important considerations:
- You'll have to buy the supported hardwarethrough an external retailer.
- You'll have to use an external credit cardterminal to accept credit cards.
Where can I buy a cash register, receipt printer, and other hardware?
You can buy hardware kits and individual items of supported hardware from the Shopify Hardware Store in Canada, the United Kingdom, and the continental United States. Outside of these countries, supported hardware is available from authorized resellers.